|
1.)
Do
you process ALL Hotel bookings?
2.)
Do
you charge for every booking or just the ones you
collect/recover?
3.) Do
you do just Hotels or do you process cars, tours.
Leisure etc.?
4.) You
state that the found revenues on missing segments
funds the program. How do you measure that?
5.) There
are other services in the marketplace. What are your
key points of Differentiation?
6.) Implementation
- what is the process? Do you come on site? What is
involved?
7.) Do
you install software on our network?
8.) How
do you know what segments are active in the GDS and
that did NOT make into across the back office?
9.) Do
you charge for bookings or processed segments?
10.) What
GDS' do you operate on?
11.) What
back office systems do you work with?
12.) What
types of reports are available?
13.) What
data security features do you maintain. Is our data
kept private?
14.) Do
you keep personal data i.e. Credit Card info?
15.) What
is the fee for your service?
16.) Can
you tell the difference between net vs. commissionable
bookings and do you charge for non commissionable
bookings?
17.) How
far back can you track for missing commissions on
our behalf?
18.) What
type of increased commissions can we expect by using
your program?
19.) Typically
what percentage of bookings do you find missing from
the back office vs. active in the GDS?
20.) What
percentage of missing segments do you find need dunning
activity?
21.) How
often do you dun/invoice and what's the process?
1.) Do you process ALL Hotel bookings?
Yes, ECS processes all hotel bookings that are reserved
through the GDS' and any reservations that have been
booked directly with the hotel or via the Internet
as long as they are integrated into the PNR. (Passenger
Name Record) <back
to top>
2.)
Do you charge for every booking or just the ones you
collect/recover?
ECS provides a fully integrated "end to end"
solution. Our pricing is an all inclusive blended
pricing model which includes commission file consolidation,
segment capture, reconciliation, tracking, 3X dunning,
recovery and reporting. As we are transaction based
and do not charge a percentage of what is consolidated
or collected our fees are a single all inclusive transaction
fee for each segment matured and processed.
<back
to top>
3.)
Do you do just Hotels or do you process cars, tours.
Leisure etc.?
ECS offers services on ALL NON ARC Segments. This
includes but not limited to hotels, cars, leisure,
tours and packages, cruises, Travel Insurance, International
Phone Rentals, Black Car / Limo Services to name a
few. If it is placed into the PNR ECS can process
and reconcile those transactions. <back
to top>
4.)
You state that the found revenues on missing segments
funds the program. How do you measure that?
As part of the reporting program ECS annotates with
each file download all of the segments that are found
to be active at the point of sale through departure.
These segments are then tracked through maturity and
monitored as to whether dunning activity was required
for commission recovery. The revenues are then also
tracked and reported therefore giving us the necessary
resource to measure the revenue value on those segments
the agency did NOT even know was active never mind
that revenues were do for collection. This is part
of our standard reporting package. <back
to top>
5.)
There are other services in the marketplace. What
are your key points of Differentiation?
Exclusive Proprietary Technology "SNAP SHOT"
which captures ALL segments at the point of Sale.
First Fully integrated End to End Solution which is
compatible with ALL GDS'. Provides unparalleled Data
integrity for unmatched, quality travel management
reporting. Provides incremental revenues form multiple
sources and provides a transaction based value add
pricing model which consistently provides a tangible
increased R.O.I. We guarantee it. <back
to top>
6.)
Implementation - what is the process? Do you come
on site? What is involved?
ECS program implementation is an efficient, easy and
painless process. Because the technology and process
is transparent to all at the agent and operations
level and the reporting and file detail is processed
off-line by ECS and provided for review to the agency
it is a NON invasive, easy to implement program. ECS
provides all the necessary documentation and full
implementation support either on site or by conference
call. Fast, efficient and EASY. <back
to top>
7.)
Do you install software on our network?
ECS does NOT install any software applications on
your network. We do however provide a small application
that resides on a single workstation that information
and data is pushed to you're your staff. There is
NO impact on your network and with this configuration
there are no security issues or concerns. <back
to top>
8.)
How do you know what segments are active in the GDS
and that did NOT make into across the back office?
As part of the ECS reconciliation process with the
first pass of the data collected through our proprietary
software SNAP SHOT, we compare all of the active segments
in the GDS and compare them with the matured bookings
gleaned from the back-office accounting system. By
comparing what is "active" in these two
data bases, whatever does NOT match identifies what
did NOT make it across the interface as SNAP SHOT
captures 100% of all segments active at the point
of sale. <back
to top>
9.)
Do you charge for bookings or processed segments?
ECS charges for all processed segments. This can be
matched against the files handed back to the agency
for recording and file update. Therefore the agency
ONLY pays for the work that has been done and processed
NOT just bookings which would artificially increase
the activity. <back
to top>
10.)
What GDS' do you operate on?
ECS proudly is operational on ALL GDS": Amadeus,
Galileo by Travelport, Galileo International, Sabre
and Worldspan. <back
to top>
11.)
What back office systems do you work with?
Currently ECS hands off files to all the major agency
back office accounting systems including; Central
Command/ Agresso, GlobalMax, GlobalMatrix, TRAMS and
TravCom. <back
to top>
12.)
What types of reports are available?
In cooperation with our strategic alliance partners
at CTS, we provide the most comprehensive on-line
reporting program available in the industry today.
From date SNAP SHOT to outstanding dunning reports
to collection activity reports, with over 80 data
elements the reports are customizable, comprehensive
and even displays scanned images of the checks paid.
<back
to top>
13.)
What data security features do you maintain. Is our
data kept private?
ECS maintains and subscribes to the highest level
of security features. Through our server facility
all data and communications are encrypted to the highest
industry security standards. Additionally, ECS does
NOT keep or maintain any data which is classified
as security sensitive i.e. credit card information
of personal traveler data. By contract with our customers
this data is kept confidential. <back
to top>
14.)
Do you keep personal data i.e. Credit Card info?
ECS does not capture, keep or maintain ANY client
or guest personal data or credit card information.
Only the data required to process and effective commission
recovery query to the vendors is captured and processed
in order to provide an easy and efficient response
by the vendor which normally results in higher recovery
results. <back
to top>
15.)
What is the fee for your service?
ECS provides a sliding scale transaction pricing model
which as stated earlier is a fully blended all inclusive
transaction pricing model. This program is based on
transaction volume. In most ALL cases, the found revenues
on the segments found at mid office that the agency
did NOT even know they had and needs invoicing, funds
the entire program. The average cost per transaction
is just under a dollar per processed segment. Please
contact ECS for a more detailed proposal based on
your agency's transaction volume. <back
to top>
16.)
Can you tell the difference between net vs. commissionable
bookings and do you charge for non commissionable
bookings?
As part of ECS' process, we are able through implementation
data and actual transaction processing as standard
operating procedure we identify and report on all
transaction and classify them as commissionable or
net/non commissionable or corporate rate specific.
<back
to top>
17.)
How far back can you track for missing commissions
on our behalf?
ECS as standard operating procedure with no additional
charge goes back six (6) months to identify open bookings
but has the capability to go back further based on
the agencies segment retention activity and procedures.
<back
to top>
18.)
What type of increased commissions can we expect by
using your program?
Based on the agency's specific demographic and operational
configuration the increased commission recovery has
a wide range. However, ECS proudly has statistical
data from the existing client base that ranges from
nearly 10% to a high of 48%.
<back to top>
19.)
Typically what percentage of bookings do you find
missing from the back office vs. active in the GDS
?
On average, ECS finds 20% more segments active in
the GDS that are NOT present in the back office. We
have seen a disparity as high as 55% missing before
the implementation of our program. <back
to top>
20.)
What percentage of missing segments do you find need
dunning activity?
Again, on average nearly 25% of the segments found
through our proprietary technology SNAP SHOT that
did not make it through the back office interface
require dunning/invoicing for recovery. This is a
key point of differentiation as these are the revenues
an agency has no way of knowing that they are owed/due
as all dunning services today are based on data collected
from the back office. <back
to top>
21.)
How often do you dun/invoice and what's the process?
ECS invoices our clients once monthly and normally
5-8 business days after the close of the month. This
way we can clearly identify the transactions processed
and revenues recovered and consolidated. ECS also
provides a running total of what transactions are
open for invoicing in each if the three dunning periods
at 60, 90 and 120 days and what has actually been
recovered in each of those same periods. <back
to top>
Should
you have any other comments our questions we have
not addressed here please feel free to contact
us directly and we would be delighted to assist
you. Thank you for your interest and consideration.
<back
to top>
|
